GEORGETOWN: Ministry of Domestic Trade, Cooperatives and Consumerism Ministry (Ministry) received 10,822 complaints from consumers across the country since the Goods and Services Tax (GST) is implemented April 1.
General secretary Datuk Seri Alias Ahmad, said that so far today, a total of 4,672 complaints made through the portal e-complaint while Facebook and Twitter ministry official record 6,150 complaints.
"Within two days, 16th and 17th April, we found an average of complaints decreased by 29 per cent compared to the first-time implementation of CBP in advance," he told reporters after the Anti-Profiteering Operations (Ops pliers) CBP around Batu Ferringhi here , today.
He said that public awareness is seen rising to 81.257 users are utilizing the "My Accounts GST 'to check price comparisons before and after CBP.
"In addition, since the launch of the Ez-ADU last Thursday, a total of 1,819 users have downloaded the facility on their smart phones and this one is good," he said.
Alias said, 47 percent of the complaints are about rising prices, 28 percent involved the implementation of GST on prepaid cards, 12 per cent are entrepreneurs do not exhibit GST registration number, eight per cent on the service charges and other cases, five per cent.
He said following his side's run 114.467 Ops pliers around the country with an average of 6,500 to 7,000 premises checked daily.
He said that so far, the ministry has issued 614 notices under Section 21 of the Price Control and Anti-Profiteering Act 2011 to the dealer found selling goods at unreasonable prices.
"Dealers were given three days to submit relevant documents and expressed their strong reason to raise the price before enforcement action is taken," he said.
He said a total of 339 investigation files opened with 18 of them have been completed and submitted to the Attorney General's Office for further action.
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